ROOM RESERVATION MANAGER

Summary
Oversee the room reservation staff to ensure maximum customer satisfaction. Must be familiar with a variety of the field's concepts, practices and procedures. Must rely on experience and judgement to plan and accomplish goals. Must perform a variety of tasks. Lead and direct the work of others. A certain degree of creativity and latitude is expected.

• Train reservation agents and front desk operators to make room reservations for customers
• Forecast regular room bookings and design promotional programs to increase the sales of un-booked room
• Ensure rooms are not overbooked and that guests receive requested rooms
• Handle any room disputes
• Responsible for analysis of Revenue Profit and Demand associated with the hotel
• Accountable for pricing of inventory, budget, forecasts 30-60-90 day and full year
• Prepare weekly projecting and forecast
• Chairs weekly sales strategy meeting
• Prepare critiques of sales strategy effectiveness
• Work with sales to maximize revenue from groups

Must pass thorough background check, pre-employment drug screening and complete training course. Please fax resume with salary requirements to (304) 204-6565, or apply in person at Tri-State Racetrack & Gaming Center by obtaining an application at the receptionist area between the hours of 11:00am-7:00pm daily. Employment applications are kept active for 90 days. EOE.